Our client is a leading enterprise in the audit, tax, and consultancy sector, serving millions of customers with high-quality multimedia content and seamless digital transactions. They were facing significant challenges with their legacy platform, which could no longer meet the growing demands for scalability and seamless user experience. The need for a more modern, efficient, and scalable digital delivery platform led them to seek a solution built on Azure cloud solutions.
The client’s legacy platform was struggling with several key challenges that were limiting its ability to grow and meet business demands:
As the business expanded and customer traffic increased, the legacy platform could not scale efficiently. High-demand periods, such as tax season or audit periods, led to slowdowns and interruptions in service. The client needed a more dynamic and scalable solution to handle traffic surges without performance degradation.
Communication between the core delivery platform and the internal metadata management system was inefficient. The platform’s outdated architecture caused delays in processing data, leading to slow content delivery and operational inefficiencies.
The client’s integration with the ticketing system required extensive manual efforts to manage and resolve operational issues. This resulted in delayed responses, which affected customer satisfaction and operational productivity.
The current platform had high operational and maintenance costs due to the complexities of managing the infrastructure and performing regular updates and troubleshooting.
To address these challenges and modernize the client’s digital delivery platform, we designed and implemented a solution built on Azure App Services, Azure Functions, Azure Service Bus, and Azure Storage. These technologies were chosen for their ability to scale, automate processes, and improve overall system performance.
We hosted the client’s web applications for content delivery and management using Azure App Services. This service allowed for:
This approach provided the agility needed to support fluctuating traffic volumes, leading to faster load times and reduced downtime.
We used Azure Functions to automate key tasks and integrate data more efficiently between the platform and internal applications. Specifically, Azure Functions were implemented in two critical areas:
This serverless architecture minimized operational overhead and allowed the platform to respond to issues without delays.
We implemented Azure Service Bus to handle communication between the core delivery platform and the internal metadata management application. This asynchronous messaging service played a crucial role by:
With Azure Service Bus, the platform’s communication process became faster and more reliable, ensuring a smooth flow of data and reducing delays in the system.
We used Azure Blob Storage to store logs, temporary files, and other non-relational data generated during data synchronization and issue resolution processes. Azure Storage provided:
This integration provided a flexible and scalable storage solution, reducing the overall costs while ensuring that the platform could store and retrieve large volumes of data efficiently.
By integrating Azure Functions with Azure Service Bus, the platform achieved real-time updates and ensured that metadata was consistently synchronized across different systems. This greatly improved the overall data integrity and operational efficiency.
With the integration of WebJobs and Azure Functions, the ticketing workflow became fully automated. When issues were detected, the system automatically created and tracked tickets in the external ticketing system, improving traceability and reducing the need for manual intervention.
The implementation of Azure App Services and Azure Functions allowed for a modular, decoupled architecture that could scale independently. The solution ensured that high traffic loads during peak periods could be handled efficiently without any downtime, providing a highly resilient and scalable platform.
Azure App Services is a fully managed platform for building, deploying, and scaling web applications. It provides auto-scaling capabilities and supports multiple programming languages, allowing businesses to host and manage their web apps easily.
Azure Functions is a serverless compute service that allows you to run event-driven code without managing servers. It is ideal for automating workflows, data synchronization, and responding to events in real time.
Azure Service Bus is a messaging service that enables reliable communication between applications and services. It is especially useful for decoupling components and ensuring that messages are delivered even under high traffic conditions.
Azure cloud solutions offer scalability, reliability, and cost efficiency. By utilizing services like Azure App Services, Azure Functions, and Azure Service Bus, businesses can optimize performance, automate processes, and ensure high availability.
Cloud-native applications are designed to leverage the full potential of the cloud. They are scalable, resilient, and cost-efficient, enabling businesses to respond faster to customer needs and market changes.