Enhancing a Digital Delivery Platform with Azure App Services Functions and Service Bus
Customer Profile:
A leading enterprise in the audit/tax and consultancy space, serving millions of users with rich multimedia content and seamless digital transactions.
Business Challenge:
The customer faced several challenges with their legacy platform:
Scalability Bottlenecks: The platform struggled to handle increasing traffic during high-demand periods.
Data Integration Issues: Communication between the core delivery platform and an internal application for metadata management was inefficient.
Manual Issue Resolution: Integration with the ticketing system required manual efforts to manage and resolve operational issues, leading to delays.
Solution:
The solution modernized the platform using Azure App Services, Azure Functions, Azure Service Bus, and Azure Storage to create a reliable, scalable, and integrated architecture.
1.Azure App Service
Hosted the web application for managing and delivering digital content.
Provided a fully managed environment with auto-scaling capabilities to handle high traffic seamlessly.
b)2.Azure Functions
b)Metadata Integration:
Azure Functions were used to fetch and synchronize metadata from the internal application.
Functions were triggered by messages in Azure Service Bus, ensuring efficient and real-time data updates.
3.Automated Ticketing Workflow:
Azure Functions combined with WebJobs automated issue tracking by creating tickets in the external ticketing system when operational anomalies were detected.
Improved traceability and reduced human intervention.
3.Azure Service Bus
Acted as the backbone for asynchronous messaging between the core platform and the internal metadata management application.
Guaranteed reliable delivery of messages even under peak loads.
4. Azure Storage
Blob Storage was used for storing logs and temporary files generated during data synchronization and issue resolution processes.
Enabled cost-effective, scalable storage for non-relational data.
Implementation Highlights:
Seamless Data Synchronization: The platform achieved real-time updates by integrating Azure Functions and Service Bus, ensuring metadata consistency across systems.
Automated Issue Tracking: The integration of WebJobs and the ticketing system reduced delays in identifying and resolving issues.
Scalable and Resilient Architecture:
Decoupled architecture ensured individual components could scale independently.
Azure App Service handled unexpected surges without downtime.
Outcome:
Business Benefits
Enhanced Platform Performance:
Improved response times by 35% due to real-time updates and asynchronous processing.
Operational Efficiency:
Automated ticket creation reduced manual efforts by 50%.
Enabled faster issue resolution with automated workflows.
Scalability and Availability:
Handled a 300% increase in concurrent user sessions during peak events without degradation.
Technical Gains:
Simplified Integration: Azure Service Bus streamlined communication between applications, ensuring reliable and orderly data flow.
Lower Costs: Serverless Azure Functions reduced operational costs by 25%.
Future-Proof Design: Modular architecture allows for seamless addition of new integrations and features.