Privacy Policy

1. Who We Are

Teleglobal International ("Teleglobal", "we", "us", or "our") is a cloud consulting and IT solutions company headquartered in Pune, India. We help enterprises with cloud migration, infrastructure management, AI solutions, DevOps, and application modernization. We serve clients across 20+ countries and are partnered with AWS, Microsoft Azure, and Google Cloud Platform.

Registered Office:

Cerebrum IT Park, B-3, Office No. 4B, Kalyani Nagar, Pune, Maharashtra 411014, India

Email: hello@teleglobals.com

Phone: +91 951 363 1005

Website: https://teleglobals.com

For the purposes of applicable data protection laws, Teleglobal International is the data controller responsible for the personal data collected through this website.

2. Information We Collect

2.1 Information You Provide to Us

When you fill out a contact form, request a consultation, schedule a call, subscribe to our newsletter, or apply for a position through our website, you may provide:

1. Full name
2. Business email address
3. Phone number
4. Company name and your designation
5. Details of your enquiry, project requirements, or message

We do not collect sensitive personal data such as government IDs, financial account numbers, or payment card details through our website forms.

2.2 Information Collected Automatically

When you visit teleglobals.com, certain information is collected automatically through cookies and analytics tools:

6. IP address and approximate geographic location
7. Browser type, device type, and operating system
8. Pages visited, time spent on each page, and referring URL
9. Date and time of each visit

We use Google Analytics, Google Tag Manager, and advertising pixels from LinkedIn and Meta to collect this data. The purpose is to understand website traffic, improve user experience, and measure the effectiveness of our marketing campaigns.

3. How We Use Your Information

We use the information collected for the following purposes:

10. To respond to your enquiries and connect you with the appropriate team
11. To schedule and conduct consultation calls
12. To send you service updates, newsletters, whitepapers, or event invitations (only with your consent)
13. To analyze website traffic and improve our content and user experience
14. To run and measure advertising campaigns on platforms like Google Ads and LinkedIn
15. To comply with legal, regulatory, or contractual obligations

We do not sell, rent, or trade your personal data to third parties. We do not use your data for automated decision-making or profiling that produces legal effects on you.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that allow us to recognize your browser and capture certain information.

We use the following types of cookies:

16. Essential Cookies: Required for the website to function correctly, including page navigation and form submissions.
17. Analytics Cookies: Google Analytics cookies that collect anonymized data about traffic patterns, page views, and user behavior.
18. Marketing Cookies: Advertising pixels from Google, LinkedIn, and Meta used to measure campaign performance and, where applicable, serve relevant ads to previous visitors (remarketing).
19. Functional Cookies: Cookies that remember your preferences, such as language or region settings.

You can manage or disable cookies through your browser settings at any time. Blocking certain cookies may affect the functionality of our website. For more information on managing cookies across browsers, visit www.allaboutcookies.org.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds, as applicable under the GDPR, India's Digital Personal Data Protection Act (DPDPA) 2023, and other relevant data protection laws:

20. Consent: For sending you marketing communications and for deploying non-essential cookies. You may withdraw consent at any time.
21. Legitimate Interest: To respond to your business enquiries, analyse website usage, and improve our services, where this does not override your rights.
22. Contractual Necessity: Where data processing is required to fulfil a service engagement or pre-contractual discussion that you have initiated.
23. Legal Obligation: Where we are required to process data by applicable law, regulation, or court order.

6. Who We Share Your Information With

We do not sell or rent your personal data. We share data only with the following categories of recipients, and only to the extent necessary:

24. Service Providers: Third-party platforms we used to operate our business, including Google Analytics, Google Tag Manager, LinkedIn Campaign Manager, Meta Ads, CRM systems, and email marketing tools. These providers process data on our behalf under contractual obligations.
25. Cloud Infrastructure Providers: Our website and applications run on cloud platforms (AWS, Azure, and/or Google Cloud). Data is processed within these environments in line with their security and compliance standards.
26. Professional Advisors: Our legal, accounting, or compliance advisors, where required for legitimate business operations.
27. Law Enforcement or Regulatory Authorities: Where disclosure is required by law, a court order, or a regulatory request.
28. In the Event of a Business Transfer: If Teleglobal undergoes a merger, acquisition, or asset sale, your data may be transferred to the successor entity. We will notify you before your data becomes subject to a different privacy policy.

7. International Data Transfers

Teleglobal operates across India, the United States, the United Arab Emirates, and Europe (Czech Republic). Your data may be transferred to and processed in countries other than the one in which it was collected.

Where such transfers occur, we ensure that appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, data processing agreements with sub-processors, and reliance on adequacy decisions where applicable.

If you have questions about how or where your data is processed, please contact us using the details in Section 11.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Our standard retention periods are:

29. Contact form and enquiry data: Up to 24 months from the date of last interaction.
30. Newsletter subscriber data: Until you unsubscribe or withdraw consent.
31. Website analytics data: Up to 26 months (Google Analytics default setting).
32. Records related to active service engagements: Up to 7 years, as required by applicable accounting and legal obligations.

When data has served its purpose, we securely delete or anonymise it.

9. Data Security

We take reasonable and appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration. These include:

33. HTTPS encryption across all pages of our website
34. Hosting on enterprise-grade cloud infrastructure (AWS/Azure/GCP)
35. Role-based access controls for internal systems and CRM data
36. Regular security assessments in line with our ISO 9001 and ISO 27001 certifications

No method of transmission over the internet or method of electronic storage is completely secure. While we work to protect your data, we cannot guarantee absolute security.

In the event of a personal data breach that poses a risk to your rights, we will notify you and the relevant supervisory authority within the timeframe required by applicable law (72 hours under DPDPA).

10. Your Rights

Depending on your location and the data protection laws that apply to you, you may have the following rights:

37. Right to Access: Request a copy of the personal data we hold about you.
38. Right to Correction: Ask us to correct inaccurate or incomplete data.
39. Right to Erasure: Request deletion of your personal data, subject to legal retention obligations.
40. Right to Restrict Processing: Ask us to limit how we process your data in certain situations.
41. Right to Data Portability: Request your data in a structured, machine-readable format (where technically feasible).
42. Right to Object: Object data processing based on legitimate interests, including direct marketing.
43. Right to Withdraw Consent: Withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, email us at hello@teleglobals.com. We will respond within the timeframe required by applicable law (typically 30 days). We may need to verify your identity before processing your request.

If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority. For residents of India, complaints may be directed to the Data Protection Board of India once it is fully operational.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how your information is handled, contact us at:

Email: hello@teleglobals.com

Phone: +91 951 363 1005

Address: Cerebrum IT Park, B-3, Office No. 4B, Kalyani Nagar, Pune, Maharashtra 411014, India

12. Third-Party Links

Our website contains links to third-party websites, including those of our technology partners (AWS, Microsoft, Google Cloud) and social media platforms. This Privacy Policy applies only to teleglobals.com. We are not responsible for the data practices of external websites and recommend that you review their privacy policies independently.

13. Children's Privacy

Our website and services are intended for business professionals and are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have collected data relating to a child, please contact us at hello@teleglobals.com and we will take prompt steps to delete it.

14. Anti-Corruption and Ethical Business Practices

Teleglobal International is committed to conducting its business with integrity, transparency, accountability, and the highest standards of ethical conduct. We maintain an Anti-Corruption Policy and do not tolerate bribery, corruption, improper payments, or unethical business practices in any form. Our employees, representatives, business partners, suppliers, and other parties acting on behalf of Teleglobal are expected to comply with applicable anti-corruption laws and regulations and uphold the principles of ethical and responsible business conduct. Teleglobal prohibits offering, promising, giving, requesting, or accepting any improper payment, benefit, or advantage intended to influence a business decision or obtain an unfair business advantage. We are committed to maintaining appropriate practices to identify, prevent, and address potential corruption and unethical conduct. Any concerns regarding suspected bribery, corruption, or violations of our ethical standards should be reported to Teleglobal through the appropriate internal channels.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, services, or legal obligations. When we make changes, we will update the "Last Updated" date at the top of this page.

For material changes, we will make reasonable efforts to notify you, for example by placing a notice on our homepage or emailing newsletter subscribers. We recommend reviewing this page periodically.