Leading Manufacturer Improves AWS Infrastructure Efficiency with Teleglobal’s 24×7 Managed Services

Customer Profile

The customer is a leading Indian manufacturer. They are part of a large conglomerate with a turnover of USD 110 million.

Challenges

The company used AWS to run over 270 VMs. This setup created serious challenges.

Security gaps in access control and traffic management

A DDoS attack that targeted critical workloads

Difficulty applying patches and updates across hundreds of VMs

Lack of automated monitoring for key systems and performance metrics

They needed stronger security, automated patching, and continuous monitoring. They also wanted reliable scaling to handle sudden traffic spikes.

Teleglobal’s Solution

Teleglobal provided 24×7 managed services for AWS. The services covered CloudOps, DevOps, FinOps, and SecOps. Each area focused on improving efficiency, security, and cost control.

Step 1: Architecture Review

The team carried out a well-architected review. Weak points were identified, and AWS best practices were applied.

Step 2: Security Enhancements

Teleglobal strengthened AWS security with multiple measures:

AWS WAF and AWS Shield protected workloads from DDoS attacks.

Network ACLs added an extra layer of defense beyond security groups.

VPC flow logs captured traffic data to check network reachability.

Step 3: Patch and Update Automation

Managing patches across 270+ VMs was automated using AWS Systems Manager.

Windows and Linux servers were grouped into resource sets.

Agents inside VMs applied patches automatically.

Updates were rolled out in a controlled and reliable way.

Step 4: Load Handling and Autoscaling

Workload spikes were managed with load balancing and autoscaling.

Load balancers spread traffic across multiple instances.

Autoscaling launched new instances when usage increased.

Instance fleets kept costs low while meeting sudden demand.

Step 5: Continuous Monitoring

AWS CloudWatch was used to monitor performance metrics like CPU, memory, and network use.

Alarms triggered notifications through Amazon SNS.

CloudWatch dashboards showed real-time performance data in one view.

Critical workloads were tracked around the clock for reliability.

Results Achieved

The managed services solution delivered clear and measurable benefits.

Better Security: DDoS protection and strict network controls reduced threats.

Automated Operations: Patch management automated across 270+ VMs.

Improved Reliability: Autoscaling and load balancing ensured smooth handling of traffic surges.

Reduced Downtime: Continuous monitoring identified and solved issues early.

Business Focus: Customer teams focused on core manufacturing while Teleglobal managed IT operations.

Business Impact

With Teleglobal’s 24×7 support, the manufacturer gained a stronger AWS setup. Key outcomes included:

Industry-best security practices applied across workloads

Reliable uptime even during traffic surges

Lower operational risk through automation and monitoring

Faster response to system alerts and support requests

Cost control through efficient scaling and instance management

Why 24×7 Managed Services Matter

Manufacturers depend on always-available systems for operations and customer support. With 270+ VMs in AWS, downtime or missed patches could mean lost revenue.

Teleglobal’s 24×7 monitoring team always ensured active support. Incidents were resolved quickly, keeping systems secure and available. The customer no longer worried about unexpected downtime or threats.

Conclusion

Teleglobal helped the manufacturer secure, automate, and optimize its AWS infrastructure. Round-the-clock support and best practices allowed smooth scaling, stronger security, and lower downtime.

With these improvements, the customer now runs efficient, secure, and highly reliable systems in AWS, backed by dedicated 24×7 managed services.