Our Managed Services Capabilities Enabled Delphianlogic Technologies to Offer Better and More Cost Effective 24 7 Support

Client Overview 

DelphianLogic Technologies is a trusted IT solutions provider. They deliver professional services to clients across global markets. 

As demand for their applications grew, the company faced mounting challenges with round-the-clock monitoring and support. 

The Challenge 

The client adopted AWS for its flexibility, scalability, and cost benefits. AWS supported their growing projects and global users. 

However, they faced a key hurdle. One development project required 24×7 global availability. Ensuring uninterrupted access meant continuous monitoring. 

Internal teams lacked the resources to deliver constant oversight. Skilled developers were focused on product delivery, not system operations. 

Key challenges included: 

• Lack of in-house resources for 24×7 AWS monitoring 

• Risk of downtime for global users 

• Tight project deadlines with limited budgets 

• Need to maximize developer productivity without stretching IT teams 

DelphianLogic wanted to outsource AWS monitoring to a reliable partner. The goal was to reduce costs while improving reliability. 

Vendor Selection Criteria 

The client searched for an AWS managed services provider with strong credentials. Their requirements included:  

• Proven AWS expertise with managed services and monitoring 

• Highly responsive support team with no delays 

• US-based availability for direct engagement 

• Competitive pricing without compromising quality 

Several vendors were shortlisted. After review, Teleglobal was selected for its track record and responsiveness. 

Unlike many providers, Teleglobal operates without overseas call center dependency. This allowed faster response and stronger communication.  

Teleglobal’s Managed Services Solution 

Teleglobal deployed its 24×7 managed services model to support DelphianLogic’s AWS environment. 

The solution focused on: 

1. Continuous Monitoring: 
   • Round-the-clock AWS environment monitoring. 
   • Quick detection and resolution of performance issues. 

2. Application Availability: 
   • Ensured global users could access applications without downtime. 
   • Reduced delays that could affect developer teams. 

3. Cost Efficiency: 
   • Outsourcing freed internal budgets for developers instead of system admins. 
   • Optimized AWS costs through efficient resource use. 

4. Scalability: 
   • Designed AWS setup to scale from hundreds to thousands of users. 
   • Flexible architecture to handle growth without disruption. 

5. AWS Product Integration: 
   • Implemented Amazon S2, S3, RES, and SES. 
   • Integrated services improved performance and supported expansion. 

Outcomes 

Teleglobal’s managed services delivered measurable improvements: 

• Improved Reliability: Global users experienced uninterrupted application access. 

• Cost Reduction: Client avoided hiring extra in-house staff for 24×7 monitoring. 

• Faster Response: Issues were resolved quickly, reducing downtime risk. 

• Scalable Infrastructure: Systems expanded smoothly to support thousands of users. 

• Stronger Focus: Client resources were redirected toward core development projects. 

The client is preparing to move into production with even more complex workloads. With Teleglobal managing AWS operations, they are confident in handling future growth. 

Business Impact 

Teleglobal’s partnership helped DelphianLogic achieve three core goals: 

• Deliver better 24×7 support for global users. 

• Cut costs with efficient AWS operations. 

• Enable developers to focus on innovation instead of system maintenance. 

The collaboration proved that outsourcing AWS management can deliver both cost savings and higher service quality. 

Conclusion 

DelphianLogic Technologies needed reliable AWS monitoring and support for global users. Internal resources could not sustain 24×7 oversight without affecting budgets and project timelines. 

Teleglobal’s managed services team stepped in with expertise, automation, and round-the-clock monitoring. The result was better uptime, lower costs, and a scalable AWS infrastructure. 

With this foundation, DelphianLogic is ready to grow further while keeping operations secure, efficient, and cost-effective.