Experience Level: 3 to 5 Yrs

Job Description:

We are seeking a dynamic and results-oriented ISP Account Manager to join our sales team. The ideal candidate will be responsible for managing a portfolio of key clients, identifying new business opportunities, and driving sales growth through upselling and cross-selling our products and services. This role is crucial to our continued success, ensuring that client relationships are nurtured and expanded.

Key Responsibilities:

• Client Relationship Management:
  • Build and maintain strong, long-lasting client relationships.
  • Serve as the lead point of contact for all customer account management matters.
  • Ensure timely and successful delivery of our solutions according to customer needs and objectives.
• Sales Growth & Strategy:
  • Identify opportunities to upsell and cross-sell products/services to existing and new clients.
  • Develop and implement strategic plans to achieve sales targets and expand our customer base.
  • Conduct market research to identify potential clients and new opportunities.
• Contract Negotiation & Management:
  • Negotiate contracts and close agreements to maximize profits.
  • Prepare and present proposals, quotes, and contracts to clients.
  • Manage the contract lifecycle, ensuring compliance with terms and conditions.
• Performance Monitoring & Reporting:
  • Track and report on key account metrics (e.g., quarterly sales results and annual forecasts).
  • Provide regular feedback to the sales team on client needs, concerns, and feedback.
  • Analyse sales data to identify trends and opportunities for growth.
• Collaboration & Teamwork:
  • Work closely with internal teams (e.g., sales, marketing, product development) to deliver a seamless client experience.
  • Collaborate with colleagues to develop client-specific solutions and ensure alignment with company goals.

Preferred Qualification:

• Bachelor’s degree in Business, Marketing, or a related field.
• Proven work experience as a ISP Account Manager, Sales Account Manager, or relevant role.
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization.
• Strong negotiation skills with a proven ability to close sales.
• Excellent listening, negotiation, and presentation abilities.
• Experience in upselling and cross-selling products/services.
• Ability to work independently and as part of a team.
• Proficiency in CRM software and MS Office.