How Telglobal’s Managed Services Team helped streamline operations and cut costs for an NBFC client.
The Client
A leading Non Banking Finance Company (NBFC) specializing in providing business loans for companies across India. The company has built a robust reputation as a tech-driven lending company specializing in providing unsecured loans to smaller businesses located in most of India’s metro cities, such as Mumbai, Pune, Chennai, Bangalore, Hyderabad, Delhi, Chandigarh, Jaipur, Kolkata and Ahmedabad. The client uses technologies that combine new payment datasets, traditional scoring, dynamic repayment and automated collections to identify creditworthy businesses. The loans are mostly repaid through future card receivables, e-commerce sales, etc. Almost 50% of the loans are below INR one million each and more than three quarters of all loans are provided to proprietorship and partnership companies.
The Need:
The client runs its TPA production workloads in two discrete environments, comprising a) its on-premises infrastructure, which consists of a combination of Linux and Windows environments, and b) AWS cloud.
They needed to access and manage their infrastructure landscape with respect to application efficiency, scalability, maintenance, and cost. And enable on-demand scaling without need for manual efforts.
The Solution:
Managed Services offering covering the following
Deployments, rollbacks and database replications of apps
Continuous cost optimization on the basis of cost optimization reports
Optimizing their hybrid model by connecting AWS to on-premises infrastructure using site-to-site Virtual Private Network (VPN)
Regular backups using AWS lifecycle manager and AWS Backup to take Amazon Management of RDS instances, including provision of Multi AZ options and data dumps to ensure no data loss
Machine Images (AMI) and Snapshots with a retention period of 15 days and seven days, respectively
Security certifications—ACP and GoDaddy, with timely renewal of certificates
Continuous data replication and disaster recovery using Cloud Endure
Patch management for database instances
Monitoring of all URLs
Regular fortnightly infrastructure reports showing improvements undertaken to ensure health of AWS accounts
Identity & Access Management (IAM) in line with AWS best practices
Application of classic and application load balancer—as per requirement
AWS Services Stack
| ALB | EBS | NAT Gateway |
| Amplify. | EC2 | RDS |
| API Gateway | ECS Clusters | Redshift |
| AWS Backup | ElastiCache | Route53 |
| Cloud Map | FSx | S3 |
| CloudFront | Guard Duty | Secret Manager |
| CloudTrail | IAM | Security Groups |
| CloudWatch | Key Management Service | Site-to-Site VPN |
| CloudWatch Events | Kinesis FireHose | SNS |
| Code Pipeline | Lambda | VPC |
| WAF |
Outcomes
Teleglobal’s cost optimization solutions enables savings of up to USD5,000/-
Performance boost in applications through use of patch management
Improved infrastructure management with AWS operating model
Avoidance of data loss through Cloud Endure, which provided continuous data replication and DR.
